Refund policy

Thank you for choosing XUJU Swim Wear Shop, your go-to destination for high-quality children’s swimwear. To guarantee a seamless shopping experience, we’ve implemented the following return policy, outlining the conditions and steps for returns.

      1. Return Conditions

We accept return requests made within 15 days of purchase. To ensure eligibility for a return, please take note of the following:

• The item must be returned within 15 days of purchase.
• The item should be in its original condition, unworn, unwashed, and with original tags attached.
• To facilitate the return process, please provide the order confirmation email received at the time of purchase or the order number.

1. Free Returns

We provide a complimentary return service for all our children’s swimwear products. Upon approval of your return request, we will arrange and cover the cost of return shipping. Each customer is entitled to a maximum of three (3) returns per month.

1. Steps to Request a Return

Should you choose to make a return, follow these steps:

• Send an email to
  contact@xujuswimwear.com
  with the subject “Return Request.”
• In the email, include your order number and a detailed explanation of the reason for returning the item.
• Our customer service team will promptly respond to your request, furnishing detailed instructions for the return.

1. Refund Processing

Upon receiving and inspecting your returned item, we will initiate the refund process. Please be aware that the refund timeframe may vary based on your chosen payment method.

1. Contact Us

For any questions regarding the return policy or if you need assistance, don’t hesitate to reach out to us at contact@xujuswimwear.com. Our dedicated customer service team is here to offer support and address your inquiries.

We value your trust in XUJU Swim Wear Shop, and we are committed to delivering top-notch products and exceptional service, ensuring your shopping experience is consistently delightful and hassle-free.